American Express response and financial impact
American Express did not admit or deny the regulators’ findings. In a statement, CEO Stephen Squeri said the bank is “fully committed” to addressing the concerns and continuing to improve its compliance. “While we have made meaningful progress, we know there is more work to do,” Squeri said.
The company noted that it identified weaknesses in its Financial Crimes Compliance program through internal and external reviews. American Express stated it investigated transactions processed over its network by individuals misusing products for purchases of goods and services, reported that information to law enforcement, and took other appropriate action.
Regarding the financial impact, Squeri said the penalty and the costs of meeting the regulators’ requirements are not expected to affect guidance for 2026 and 2027. The company added that a portion of the $350 million penalty had already been reserved in prior periods. The consent orders do not impose a cap on the company's assets.