Legal Challenges and Safety Concerns
Character.AI has faced numerous lawsuits alleging that its chatbots caused harm to users, particularly minors. In 2024, Megan Garcia, a Florida mother, sued the company, alleging that its chatbot contributed to the suicide of her 14-year-old son, Sewell Setzer III. Character.AI and Google settled five lawsuits from families, including Garcia’s, in January 2026.
State governments have also taken legal action. Kentucky has sued the company, claiming its chatbots encouraged users to engage in self-harm. Pennsylvania filed a lawsuit alleging that chatbots on the platform posed as licensed doctors. In the governor’s announcement, state officials said one bot supplied a "fake Pennsylvania license number."
In response to scrutiny, Character.AI implemented safety measures, including ending open-ended chats for users under 18 in late 2025. The company’s privacy policy notes that information shared with the service may be transferred during sales of company assets, including identifying information, voice data, and chat logs.