Operational Shifts and AI Integration
UnitedHealth is actively managing its membership base to improve margins, a strategy that has resulted in declines across several segments. Since the end of 2025, 935,000 members have exited the Medicare Advantage business. Additionally, employer-sponsored health plan membership fell by 165,000 people, and Medicaid rolls decreased by 85,000 due to eligibility changes.
The company is also leveraging technology to reduce administrative burdens and control costs. UnitedHealth is rolling out AI-powered ambient listening tools to assist physicians, a move the company says helps free up time for patient visits. According to DeVeydt, acute hospital admissions among members fell 15% year over year through the third quarter, while home health admissions rose 10%, suggesting a shift toward lower-cost care settings.
"You’re finding more members are actually getting into a lower-cost care environment, but more importantly, they’re getting into the care environment they actually want to be in," DeVeydt said. "So we think we’re really balancing both the quality and the cost."