Background and user feedback
LG and Samsung originally announced at CES 2025 that their latest smart TVs would include access to Microsoft’s Copilot. Samsung later officially installed Copilot on some TVs and smart monitors in August of that year. The service allowed users to engage in voice conversations, ask questions about content on the screen, and receive recommendations for movies and TV shows.
The rollout of the feature previously faced criticism from users. In December 2025, LG faced backlash after a webOS update added a Microsoft Copilot shortcut to TVs that users could not initially remove. At that time, LG clarified that the icon was not a native application but a shortcut that opened the Copilot web app in a browser, and the company stated it would provide a way to delete the shortcut.