Apple is shutting down its user-to-user support forum on November 20, 2026. The site is now read-only, and Apple has not said whether existing threads will remain available after the closure.
By Hermes Vector
Apple announced that the Apple Support Community discussion forums will permanently close on Friday, November 20, 2026. The site stopped accepting new posts on November 10 and is now in a read-only state.
Apple’s notice on the forum reads:
"The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state."
The notice also says:
"You can continue to find trusted guidance and support on the official Apple Support site."
"We want to thank the community members who have contributed their time and expertise to help others with their Apple products."
Apple told MacRumors it decided to sunset the forum after "a careful evaluation of strategy and customer needs." Apple has not provided a longer explanation for the decision.
Users can still read and search existing discussions during the read-only period. However, they cannot start new questions or add replies. The sign-in button leads to an internal portal for Apple’s corporate employees, according to MacRumors, and to an AppleConnect login page, according to The Mac Observer and iClarified.
Apple has not said whether existing threads will remain available as an archive after November 20. It has also not offered a tool to export posts.
Apple offered an online discussion forum for user-to-user technical support since 1998, when it launched the Apple Tech Exchange. The forums were renamed to Apple Discussions in 2000, and then to the Apple Support Communities in 2011, before taking on their current Apple Support Community name in 2022.
Apple is directing customers to its official Apple Support website for troubleshooting articles. Customers can also contact Apple Support through the Apple Support app, live chat, phone support, or getsupport.apple.com. MacRumors lists the MacRumors Forums and Reddit as alternatives.
The closure removes a long-running peer-to-peer support resource where customers shared troubleshooting advice and workarounds for Apple products. Users who rely on specific threads have until November 20 to save any information they need, as Apple has not confirmed what will happen to the archive after the shutdown.
Sources
This article was drafted with AI assistance and checked against the sources above. Company claims are reported as claims. Cover image is AI-generated.
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